For over 30 years, Radley Windows has been committed to providing the best possible service to our customers along with high quality uPVC windows, doors and conservatories. We know this, but we wanted to ensure our customers know this as well, which is why we wanted to be able to display the Which? Trusted trader logo as a sign of our good reputation and trust.
“Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed.”
After completing their rigorous assessment process we are very proud to announce that we recently gained a Which? Trusted trader status!
How does the assessment process work?
To become a Which? Trusted Trader the process is very rigorous and involved. Their endorsement scheme only recognises reputable traders who pass the assessment process, which examines everything from credit report to customer satisfaction.
10 of our customers were contacted at random by the assessor, and we were over the moon to hear nothing but good feedback from those we have worked with.
Also examined were our business and administrative procedures to ensure they were customer focused. We even welcomed the Which? Trading standards professional to our showroom and factory for a face to face interview so they could get a good understanding of all aspects of our business.
We were very pleased to receive our report and delighted to find out that we met their high standards. We now carry the Which? Trusted Trader logo with pride.
Why choose a Which? Trusted Trader?
The Which? Trusted Trader scheme provides a wealth of information for consumers and helps them to choose a trusted trader with confidence. Alongside providing a list of traders that have passed their assessment process, they also provide helpful information such as a guide to double glazing prices.
For additional confidence in choosing a Which Trusted Trader, consumers can be assured that all approved traders abide by the scheme’s terms and conditions and code of conduct. Should something go wrong, consumers and traders also have access to an independent Alternative Dispute Resolution service for help with solving their problem.
So when you do choose a Which? Trusted Trader such as Radley Windows, you know that you are buying from a business that you can count on and a business that has been recognised by the UK’s largest independent consumer body.
If you are thinking about replacing your windows this Spring, and would like to work with a business you know you can trust, we would love to hear from you. Please feel free to give us a call on 01235 512233 or visit us at our showroom. One of the Radley team will be more than happy to guide you through the process and our product range.